I’m a self-motivated, results oriented professional who thrives on improving business processes and resolving inefficiencies. I have a rich background in technology, business operations, customer support, training, finance, marketing, and sales planning. I have learned and developed the ability to lead by serving, by recognizing and utilizing individual strengths and empowering individuals to move their company forward. I have experience with a diverse array of management styles and business models and I’m highly adaptable. I’ve mastered thousands of applications, systems, and technology hardware. My goal is to continue to learn, grow, and remaining teachable.
Employment History (any gaps are various irrelevant contracting assignments)
AAA Ohio Auto Club | 01/2016-present
IT Operations Manager: 08/2016-present
Oversee all IT operations for 30 locations and 500 employees, including data center, vxrail, servers, network, phone system with 6 call centers, workstations, and all other tangible systems.
Supervise team of 6 (Server Specialist, Network Specialist, Voice Analysts, Desktop Specialists)
Budget / Forecast / Invoicing: $3M annual budget: Personally created and manage robust tool for budget with over 1k line items, over 50 cost centers, and over 100 monthly invoices, with live full-year forecasting and executive reporting
Manage all network components, bandwidth, uptime, security, phone system (SBC, gateways, call manager, IVR, voicemail, call centers) data center, servers, racks, multiple remote sites network and server equipment, VxRail VMWare hosts, servers, and SAN, all computer hardware, printers and peripherals, all IT physical inventory
Create and maintain replacement plans for all IT hardware and systems
Manage all IT aspects of Great Vacations Expo, which includes setting up 100 computers, plus servers, printers, and a full network at a remote convention center.
Desktop Analyst: 01/2016-8/2016
Provide hardware and software support to end users, local and remote locations.
Big Lots, Inc. , 08/2014-01/2016 (First 6 months on contract with Stafford) IT Service Center Specialist
Cott Systems, Inc, 08/2003-09/2013
Business Systems Manager / Business Analyst / Marketing Financial Analyst: 10/2008-09/2013
Created elaborate workflows and developed sophisticated tools for processes in Finance, Marketing, and Sales departments with MS Excel, using multiple data integration points, and providing complete workflow solutions.
Assisted SysAdmin in management of all servers, workstations, network and all internal software.
Researched, recommended, implemented, managed and supported internal applications.
Account Specialist: 01/2008-10/2008: Helped develop this new role, a type of inside sales rep.
Manager, Customer Support: 07/2005-12/2007
Led 2 Developers, 9 Analysts and 2 Call Coordinators.
Improved our team efficiencies enough to handle considerable increase in issues with less staff.
Software Trainer / Help Desk Analyst / Sr. HD Analyst: 08/2003-07/2005
Nextel Communications, 10/2000-06/2001 (on contract with Logical Information Systems)
Manager: 12/2000-06/2001
Planned, organized, and executed all aspects of implementation of Metasolv TBS.
Led re-design and upgrade of Cisco PCCE phone system with 5 call centers, IMB VMWare and SAN upgrade to Dell VxRail, ISE & Stealthwatch implementation, and led a team to implement TBS circuit design software for Nextel
Personally implemented Microsoft Dynamics CRM and performed a full migration of data, installed and configured a new VOIP phone system, implemented a Microsoft Exchange server upgrade, created and implemented a sales quoting and reporting process, created and managed several budgets
Training documentation and corporate classes created for a plethora of software and systems
Data Analysis
17 years experience manipulating data and creating reports. Master of Excel. Experience includes writing queries to pull data from SQL, Access and other databases to merge data, create robust automated reporting tools, and I’ve performed complete system migrations.
Education
1988-1992: Ohio State University, Columbus, Ohio: Theatre
Multiple corporate sponsored management, customer service, and technical classes